FAQs

Smart Merino garments are easy to care for. For more information head over to our Care Instructions Page for find out the Do's and Don'ts of looking after your new purchase.

All year round. Merino is an all year round fiber and that’s why we love it so much. With merino's natural ability to regulate body temperature it will keep you comfortable no matter the season. As it's breathable it will keep you feeling and smelling fresh no matter how many times you wear, just give it a chance to breath every now and then and you will be fresh as a daisy. Merino also offers great UV protection meaning you can spend longer in the sun doing the things you love. For more information head over to our Why Merino? page.

No, absolutely not. If you haven't tried merino before, you are in for a treat. One of the reasons we love this natural product so much is because it's soft, comfortable and ultra-lightweight. Merino fibers are much finer than standard wool fibers which is why it's perfect for wearing at any time.

It is not possible to die the wool white this is why you will find all merino products that say they are white are actually an off-white colour.

Yes, for New Zealand orders we will give you the tracking number for your purchase as soon as we have picked, packed and shipped your order.  For international orders it will depend on what shipping method you choose to whether you will receive a tracking number or not.

Yes. Just make sure you make this clear when going thru the purchasing process.

For our https://www.smartmerino.co.nz & https://www.smartmerino.com we ship our orders directly from New Zealand.

We ship nearly everywhere in the world.  If you are in the UK or Europe, we recommend going to https://www.smartmerino.co.uk to place your order there to save you time and money.

We offer a range of different shipping options including Free Shipping & Flat Rate Shipping for overnight deliveries. Head over to our Shipping & Returns Page for more information.

Yes. When purchasing from our site we give you two options to pay, Shopify Payments & PayPal. Both of these payment options are PCI (Payment Card Industry) Compliant. This means that your purchasing via the most secure method available online. Once you have made your purchase we automatically accept your payment which gives us a fraud report, this helps to protect both us and you from fraudulent transactions.

All major credit & debit cards are accepted via PayPal's secure payment service. This includes Visa, MasterCard, American Express, Discover, JCB, Diner's Club and EnRoute. NOTE: You can also complete the checkout process as a guest.

If an item is showing as out of stock it means that we are only temporarily out of stock for this particular product and we are likely racing to get our next production thru. Come back in a couple of days to see if it is back in stock and we will be happy to take your order. If it is still not showing up, please do contact us via our Connect with us page for an update.

Yes. While we do our best to make as many products & sizes available we do sometimes keep some of our products offline to avoid disappointing customers when they are out of stock.  If there is another style or size you are interested in, let us know and we will see what we can do.

Yes. Drop us a message using our Connect with us page detailing what you are interested in selling and we will be in touch to discuss it further.

Yes. Gift Vouchers are a great option when purchasing for someone else that way you can take the hassle out of getting the sizing right. Keeping in mind though that we do not offer refunds on gift vouchers.

For more information on our return process pop over to our Shipping & Returns Page for more information.

With this process we are able to keep our prices down and pass the savings on to you. Our farmers are experts at what they do, they have been breading merino sheep for generations and are making this perfect natural wonder material available to us. We then do what we do best, we design, test and then make the products available to you once we are happy with the product that we want to offer.

Absolutely. Our merino wool is fully traceable back to the New Zealand farmers that we purchase it from. This is one of the key benefits when buying from Smart Merino.

Absolutely. At Smart Merino we have a high ethical standard when it comes to our end to end process. This means that every person or sheep who has touched these products from concept, to shearing, to manufacturing, to shipping are all looked after very well.