Have a question? We're here to help.


Below you'll find answers to our most frequently ask questions. If you have any other questions that are not on this page, please feel free to reach out to us on the form a the bottom of this page or by emailing us at customer_support@smartmerino.com.

Product Information

WHY USE 100% MERINO WOOL INSTEAD OF SYNTHETICS?
HOW DO I CARE FOR MY SMART MERINO GARMENTS?
WHAT TIME OF THE YEAR CAN I WEAR MERINO?
IS MERINO HEAVY AND ITCHY?
HOW COME YOUR GARMENTS ARE NOT PURE WHITE?

Shipping Questions

CAN I TRACK MY ORDER ONLINE?
CAN YOU DELIVER TO A DIFFERENT ADDRESS THAN THE BILLING ADDRESS?
WHERE DO YOU SHIP FROM?
WHICH COUNTRIES DO YOU SHIP TO?
WHAT ARE YOUR DELIVERY CHARGES?

Purchasing Questions

IS YOUR SITE SECURE FOR PURCHASING?
WHAT PAYMENT METHODS ARE ACCEPTED?
WHAT IS YOUR RETURN PROCESS?
CAN I BUY GIFT VOUCHERS?
DO YOU HAVE ANY OTHER PRODUCTS AVAILABLE, INCLUDING SIZES?
I HAVE A STORE, CAN I BUY ANY OF YOUR BRANDS FROM YOU AT WHOLESALE TO SELL AT MY STORE?
WHAT HAPPENS IF AN ITEM IS OUT OF STOCK?

Manufacturing Questions

WHAT IS THE PROCESS FROM THE FARM TO OUR CUSTOMERS?
ARE OUR SHEEP TREATED HUMANELY?
ARE YOU PRODUCTS ETHICALLY SOURCED & MANUFACTURED?

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CONTACT INFORMATION

We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form.

customer_support@smartmerino.com

We aim to get back to you within 1 working day. However, we're able to take your message 24/7.

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