ANSWERS TO YOUR QUESTIONS
Product Information
GREAT QUESTION!!!! We could sit here all day talking about the numerous benefits of 100% natural merino wool over man made synthetics for our fabrics. Head over to our Why Merino? page for more information but before you head there think to yourself, would you prefer a cubic zirconia or a diamond?
Smart Merino garments are easy to care for. For more information head over to our Care Instructions Page for find out the Do's and Don'ts of looking after your new purchase.
All year round. Merino is an all year round fiber and that’s why we love it so much. With merino's natural ability to regulate body temperature it will keep you comfortable no matter the season. As it's breathable it will keep you feeling and smelling fresh no matter how many times you wear, just give it a chance to breath every now and then and you will be fresh as a daisy. Merino also offers great UV protection meaning you can spend longer in the sun doing the things you love. For more information head over to our Why Merino? Page
No, absolutely not. If you haven't tried merino before, you are in for a treat. One of the reasons we love this natural product so much is because it's soft, comfortable and ultra-lightweight. Merino fibres are much finer than standard wool fibres which is why it's perfect for wearing at any time.
It is not possible to die the wool white this is why you will find all merino products that say they are white are actually an off-white colour.
Unfortunately, we haven’t yet found natural solutions for all the ‘details’ of our products. While our fabrics are made from 100% natural fibers, we, like the rest of the industry, are still searching for durable natural alternatives for components such as elastic waistbands and certain sewing threads. As soon as viable solutions become available, we will adopt them immediately.
You can find this information here.
Shipping Questions
Yes, for New Zealand orders we will give you the tracking number for your purchase as soon as we have picked, packed and shipped your order. For international orders it will depend on what shipping method you choose to whether you will receive a tracking number or not.
Yes. Just make sure you make this clear when going thru the purchasing process.
For our https://www.smartmerino.co.nz we ship our orders directly from New Zealand.
We ship nearly everywhere in the world. If you are in the UK or Europe, we recommend going to https://www.smartmerino.co.uk to place your order there to save you time and money.
We offer a range of different shipping options including Free Shipping & Flat Rate Shipping for overnight deliveries. Head over to our Shipping & Returns Page
Unfortunately, we cannot allow stacking of discounts with multi-buy offers or other discounts due to our margins. However, we do offer free shipping on orders over $100 for NZ & AU. For free shipping details to other countries, please visit our Shipping & Returns Page
No, clearance items are final sale and cannot be returned. Please consider this before making your purchase.
Purchasing Questions
Yes. When purchasing from our site we give you two options to pay, Shopify Payments & PayPal. Both of these payment options are PCI (Payment Card Industry) Compliant. This means that your purchasing via the most secure method available online. Once you have made your purchase we automatically accept your payment which gives us a fraud report, this helps to protect both us and you from fraudulent transactions.
All major credit & debit cards are accepted via PayPal's secure payment service. This includes Visa, MasterCard, American Express, Discover, JCB, Diner's Club, AfterPay and other leading payment options. NOTE: You can also complete the checkout process as a guest.
For more information on our return process pop over to our Shipping & Returns Page.
Yes. Gift Vouchers are a great option when purchasing for someone else that way you can take the hassle out of getting the sizing right. Keeping in mind though that we do not offer refunds on gift vouchers.
Yes. While we do our best to make as many products & sizes available we do sometimes keep some of our products offline to avoid disappointing customers when they are out of stock. If there is another style or size you are interested in, let us know and we will see what we can do.
Yes. Drop us a message using our Connect with us page detailing what you are interested in selling and we will be in touch to discuss it further.
If an item is showing as out of stock it means that we are only temporarily out of stock for this particular product and we are likely racing to get our next production thru. Come back in a couple of days to see if it is back in stock and we will be happy to take your order. If it is still not showing up, please do contact us via our Connect with us page for an update.
Manufacturing Questions
With this process we are able to keep our prices down and pass the savings on to you. Our farmers are experts at what they do, they have been breading merino sheep for generations and are making this perfect natural wonder material available to us. We then do what we do best, we design, test and then make the products available to you once we are happy with the product that we want to offer.
Absolutely. We pride ourselves in sourcing our merino from suppliers and buyers that follow practises that ensure their sheep are treated humanely. Sheep welfare is greatly important. Our merino comes from growers who treat sheep with care and compassion, do not use mulesing with their sheep.
Yes. At Smart Merino we have a high ethical standard when it comes to our end to end process. This means that every person or sheep who has touched these products from concept, to shearing, to manufacturing, to shipping are all looked after very well.
